16 Oct 2019

Job Offer

Firenze30.000 - 33.000

LuxeTalent is looking for an experienced and professional Floor Manager for an important High Premium Brand in the beautiful city of Florence.

Job Description as Floor Manager:

Operations and Floor Management - Brand Ambassador

•Embody the brand image for customers and the store team and have a strong understanding of the brand
•Lead by example in demonstrating role model behaviour
•Keep up to date of market trends in the retail industry
•Lead the smooth daily running of the shop floor
•Support the management team
•Instruct and supervise staff

Client Management & VM

•Drive utilization of client book and systems, for yourself and through the team
•Enhance customer service standards in store
•Assist in dealing with customer complaints, exchanges and queries
•Assist store management in the maintenance of all visual guidelines

Business Monitoring - Sales

•Consistently achieve sales objectives and KPIs
•Support the team and maintain communication with the management
•Ensure stock loss is minimized
•Demonstrate an in-depth knowledge of merchandise, and develop product knowledge among the team



  • At least 5 years of experience in a similar role
  • Significant retail experience in sales and managing people, high fashion environment preferably
  • Excellent working knowledge of Microsoft Office and Outlook
  • Good knowledge of Italian Retail Laws, security and Health and Safety Legislation
  • Passion for customer service and sales floor focused
  • Fluent in English

Please, if you feel attracted to this job offer, send us your updated CV!