29 Abr 2020

Lavoro

MilanoConfidential

Luxe Talent, International Recruitment Agency specialized in Fashion, Luxury and Retail is currently seeking for a talented In-Store Trainer for an Italian Luxury Brand to join the team in Milan.

Job Description:

As an In-store trainer, you will be responsible to design and execute orientation programs for sales teams; organize and deliver onboarding training sessions for new employees; monitor staff performance to ensure training knowledge is appropriately practiced; determine training needs both for individuals and teams; prepare role-playing activities to simulate difficult client cases; make recommendations for corrective actions as necessary; collaborate with management staff to get feedback on customer and staff complaints in order to design more effective training materials; provide excellent customer service and represent the brand in the best possible way; motivate employees to achieve team and personal targets.

 

Requirements:

  • At least 2 years of experience as a Retail Trainer or similar role;
  • Previous experience in a Luxury environment;
  • Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms;
  • Excellent communication skills;
  • Goal-oriented;
  • Fluency in Italian and English is mandatory.

If you want to make a next step in your career in a growing and fast-paced environment, feel free to send us your updated CV!

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